We'd Love to
Hear from You
Whether you have a question about a product, need help with an order, or simply want to say hello — our team is here and happy to help.
Get in Touch
Let's Start a
Let's Start a
Conversation
We're a small, passionate team and we genuinely love hearing from our community. Reach out through any of the channels below — we respond to every message.
Call or Text
+1 (800) 555-0147
Mon – Fri, 9 AM – 6 PM EST
DM on Instagram
@griffinwoodsaroma
Fastest response for quick questions
Based In
United States
Shipping nationwide & internationally
Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
Saturday
10:00 AM – 4:00 PM EST
Sunday
Closed
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible — usually within one business day.
Your information is private and will never be shared.
Message Sent!
Thank you for reaching out to Griffin Woods Aroma.
We've received your message and will respond within one business day.
In the meantime, follow us on Instagram @griffinwoodsaroma for daily inspiration.
Quick Answers
Frequently Asked Questions
Can't find what you're looking for? Reach out through the form above — we're always happy to help.
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 3–7 business days via standard shipping. Expedited options are available at checkout. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States. International shipping rates are calculated at checkout based on your location.
What is your return policy?
We accept returns within 14 days of delivery on unused, unopened items. If your product arrives damaged or defective, please contact us within 48 hours with a photo and we'll make it right immediately — no questions asked.
Are your candles safe for pets?
Our candles are made with 100% natural coconut wax and carefully selected fragrance oils. We recommend keeping burning candles out of reach of pets and ensuring rooms are well ventilated. Some essential oils can be sensitive for certain animals — always consult your vet if unsure.
Can I customize a scent or label?
Yes! We offer custom orders for bulk purchases, events, gifts, and collaborations. Reach out through the contact form and select "Wholesale / Bulk Orders" as your topic — we'll be in touch with options and pricing.
How do I get the best burn from my candle?
For the best experience: always trim the wick to ¼ inch before lighting, allow the wax to pool to the edges on the first burn (usually 2–3 hours), never burn for more than 4 hours at a time, and keep away from drafts. This ensures an even, long-lasting burn.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and estimated delivery times vary by location and are calculated at checkout. Please note that customs fees or import duties may apply depending on your country.
What's the best way to reach you quickly?
For the fastest response, send us a DM on Instagram @griffinwoodsaroma. For order-related questions, emailing [email protected] with your order number gets you a response within one business day.
Stay Connected
Follow Griffin Woods Aroma
Join our growing community for daily inspiration, behind-the-scenes content, new scent drops, exclusive offers, and a whole lot of cozy candlelit moments.